Frequently Asked Questions

Find answers to common questions about Sarafa's services, features, and policies.

General

Basic questions about Sarafa

Accounts & Verification

Account setup and verification process

Transactions & Transfers

Sending, receiving, and managing transactions

Currencies & Exchange

Multi-currency support and exchange services

Business Services

Business accounts and enterprise features

Security & Compliance

Safety, security, and regulatory compliance

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Frequently Asked Questions

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Frequently Asked Questions

What is Sarafa?

Where is Sarafa based?

Is Sarafa regulated?

Is my personal information secure?

How can I get support?

How do I create a Sarafa account?

What documents do I need for verification?

How long does verification take?

Can I have multiple accounts?

How do I add team members to a business account?

How do I send money?

What channels are supported for transfers?

What are the transaction limits?

How long do transfers take?

Do I get a receipt or confirmation?

Can I cancel a transaction?

Which currencies does Sarafa support?

Can I convert between currencies?

How are exchange rates determined?

What is the minimum exchange amount?

Can I hold multiple currencies in one account?

Can I view my exchange history?

What's included in a business account?

Do you offer API access?

Can I integrate Sarafa with my existing systems?

Do you support invoicing?

Can I pay international suppliers?

How does Sarafa protect my personal information?

What should I do if I suspect unauthorized access?

Does Sarafa comply with international regulations?

What happens if I lose access to my account?

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